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Service Quality Survey Results (LibQUAL+®)

Since 2001, the Harold B. Lee Library has joined with other libraries throughout the U.S., Canada and abroad in ARL’s survey of library service quality, LibQUAL®. Over the years, the tool has matured into an effective tool to gauge the perception of patrons as it pertains to the quality of service provided by libraries. For 2006 nearly 2900 students, faculty and staff from BYU were surveyed and asked to rate those services. Over 1100 of those sampled completed the survey. Their responses have been analyzed and the findings are enlightening. The Lee Library is very grateful for the positive response given by so many. It has provided insight into areas where continual improvement can be made, as well as provided satisfaction in those areas done well. The links below lead to several documents that summarize the results and findings of LibQUAL® for all the years BYU has participated in the survey, including comparisons from year to year.

2006

Institution Results, Brigham Young University

Consortium of Church Libraries and Archives

BYU Report of LibQUAL+® 2006

LibQUAL+® Report CCLA 2006

LibQUAL+® 2006 ALA v2

2004

Survey Highlights

Institution Results, Brigham Young University

Group Results, ARL

Group Results, CES

BYU Report of LibQUAL+® 2004

CES Report of LibQUAL+® 2004

Selected Norms

Presentation of Results

2003

Survey Highlights

Institution Results, Brigham Young University

Group Results, ARL

Selected Norms

Presentation of Results

Comparison Report of LibQUAL+® 2001 & 2003

2001

Executive Summary of LibQUAL+® 2001

Executive Summary of LibQUAL+® 2001 2

LibQUAL+® Exec Summary